Integrity Policy

Contact us

Terms & Conditions

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<h3>Customer Service</h3>

<a href="mailto:info@modinonordic.com">info@modinonordic.com</a>

modinoSE

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Modino

In addition to distribution, we purchase and sell used phones, offer online store solutions tailored to the telecom industry, along with a wide range of other services.

Our employees work at our head office in Skedsmokorset, our customer service center in Tr&oslash;ndelag and our offices in Stockholm, Copenhagen and Helsinki. We are a major Nordic player generating strong growth.

Our aim is to establish a more circular economy 
We develop new ways of thinking and using mobile phones. This means that we continuously strive to make mobile telephony more sustainable and establish a more circular economy. Learn how you can become a more climate-conscious consumer!

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About Modino

The personal data you give us will not be passed on, sold, exchanged or shared with other companies, organizations or private individuals without your agreement. Our only purpose of gathering and saving the data is to enable us to provide you with optimal service. This Privacy Policy explains how Modino collects and processes personal data. The CEO of Modino is responsible for the processing of personal data by the business. The processing officer has the ultimate responsibility to ensure that all processing and processing of personal data takes place in accordance with applicable legislation. The policy contains information about your rights when storing personal data during a customer relationship with Modino and general information about how we process personal data in accordance with applicable privacy legislation.

1 Personal data 
To make a purchase on Modino, we need an address, mobile number, organization or company number, company name and email. This is necessary in order to be able to send your order to the correct delivery address, keep up to date with the order process and contact you if necessary, regarding your order. We are obliged to store order information in connection with accounting, fee management and any warranty/return handling. This history is deleted after ten years. For security reasons, we also store the IP address used when ordering. For different purposes, we may need other personal data. What personal data it is about and the purpose of these is described here in the Privacy Policy.&nbsp;

1.1 Your rights 
You have the right to transparency in the personal data that Modino has registered in accordance with applicable legislation. You can request that this information be disclosed free of charge, in accordance with the legislation. You may also request at any time that we delete or correct your personal data, if we are not required to store it in accordance with applicable law or other obligations we have. The data shall be disclosed/transmitted securely. If the data subject submits his/her request electronically, and unless requested otherwise, the data shall be disclosed in ordinary electronic form. You can withdraw the consent you have given us at any time. You can find these consents on &quot;My Page&quot;. You have the right to notify Datatilsynet (Datainspektionen) if you feel that your personal data is not processed in accordance with this policy.

1.2 Archiving of personal data 
The Accounting Act obliges us to store transaction data for 5 years, but in order to protect customers&#39; rights in connection with warranties and complaints under the Consumer Purchase Act, the Sales Act and Modino&#39;s terms of sale, we store purchase history for10 years.

1.3 Protection of personal data 
Modino has good procedures and takes comprehensive measures to ensure that unauthorized persons do not have access to your personal data and that the processing of the data is in accordance with the requirements of applicable legislation. Examples of such measures include risk assessments, implementation of organizational and physical measures, access control and archiving procedures, as well as data management procedures and follow-up of requests regarding the right to transparency, correction, and deletion. You can feel confident that Modino stores your personal data securely.

2 Delivery of goods 
We disclose personal data that is necessary for them to deliver the goods to you. Information shared with the carriers is name, address, telephone number and desired delivery location. The data will be deleted within 36 months.

3 Payment solutions 
For security reasons, we store history containing the IP address from which we receive orders. Payment information at Modino is: IP address, name, address, organization or company number, company name, email and mobile phone number. All systems that process personal data related to the payment of orders are strictly limited to the employees who perform the necessary tasks in connection with the order.

3.1 Invoice 
If you wish to apply for credit from Modino, a credit check will be made based on company number or organization number. No personal data is sent to any third party.

4 Cookies 
Cookies are small text files that are stored on your device when you download a web page. These are usually used to improve the user experience and to remember who you are so that you remain logged in. The purpose of cookies is to provide the online store with basic functions such as session management, analysis and marketing. First-party cookies are necessary for the website to function. Third-party cookies are used for analysis and marketing. General information about the use of cookies can be found under sections 4.1 to 4.3.

4.1 How to avoid information capsules (Cookies) 
If you want to avoid the use of cookies, you can set your browser not to accept them automatically. See your browser&#39;s settings help pages. Please note that if you choose to exclude cookies, there are several features on Modino that will not work.

4.2 Marketing 
The basis for marketing via e-mail is consent. We want our marketing to be perceived as relevant and valuable to you at all times, therefore the content is usually tailored to you. We work with selected partners to achieve a good solution in connection with e-mails.

4.3 Personal data to third parties 
Modino will not share, sell, transfer or otherwise disclose your personal data other than as set out in this Privacy Policy. Your data will only be shared if we are legally obliged to do so or receive your consent. Partners will only be given insight into the data if it is necessary to perform services for &nbsp;MODINO. In such cases, data processing agreements are concluded to ensure information security, in addition, MODINO will decide how the processing of the data is to be carried out. More information about which third parties we use can be found under Analytics, Customization and Marketing in this policy.

5 Changes to the policy 
If we make changes to this Privacy Policy, we will publish the revised version here with an updated revision date. We encourage you to review the policy regularly. If major changes are made that significantly change our privacy practices, we may also notify you by other means, for example by email or on the company&#39;s website or on social media.

6 Contact information 
If you want Modino to delete your data or if you want your personal data stored by Modino to be disclosed, please contact us.

You can reach us at <a href="mailto:kundeservice@modino.no">kundeservice@modino.no</a>&nbsp;or +47 215 04 100.

You can reach us at&nbsp;<a href="mailto:info@modinonordic.com">info@modinonordic.com</a>

Modino&rsquo;s management&nbsp; 
To contact our management team, send an e-mail, quoting the member of the director you wish to contact, to <a href="mailto:post@modino.no">post@modino.no</a>. 
CEO: Arne Hvidsten <a href="mailto:arne.hvidsten@modino.no">arne.hvidsten@modino.no</a> 
IT Director/CIO: Anders Fornebo <a href="mailto:anders.fornebo@modino.no">anders.fornebo@modino.no</a>&nbsp; 
COO/Director &ndash; Services/HR: &nbsp;&Oslash;istein Dinar Hansen <a href="mailto:oistein@modino.no">oistein@modino.no</a>&nbsp; 
Nordic Director Direct Sales: Per-Ivar Kleivdal <a href="mailto:pik@modino.no">pik@modino.no</a>&nbsp;

Sales office 
Sweden: Rebecca Karlsson <a href="mailto:rebecca.karlsson@modinosverige.se">rebecca.karlsson@modinosverige.se</a>&nbsp; 
Finland: Scott Gold <a href="mailto:scott.gold@modino.fi">scott.gold@modino.fi</a>&nbsp; 
Denmark: Kim Damk&aelig;r <a href="mailto:kim.damkaer@modino.dk">kim.damkaer@modino.dk</a>&nbsp; 
Baltics: Steponas Puskorius <a href="mailto:Steponas.Puskorius@modino.fi">Steponas.Puskorius@modino.fi&nbsp;</a>

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ORDERING 
Modino only accept orders from the Retailer by Modino webshop, electronic interface or email. A placed order is binding which also applies to backordered items. When placing orders using Modino webshop, Retailer is responsible for ensuring that all the information is correct.

PRICES 
All prices are exclusive of VAT. Prices listed are subject to change without notice. Modino accepts no liability for typographical errors. These typographical errors are not binding for Modino.

BACKORDERS 
Goods ordered that are temporarily out of stock, are backordered, and shipped with the next delivery, or within 10 days of the product&rsquo;s arrival. If the order is intended as a complete delivery, the backordered products will be awaited prior to delivery.

PROPERTY DISCLAIMER 
The goods will remain the property of Modino until full payment has been received. Until the transfer of ownership takes place, Retailer undertakes to take good care of the goods received and keep them insured. Retailer is responsible for any damages to the received goods.

TERMS OF DELIVERY 
CIP (carriage and insurance Paid to) - the starting point for delivery is made with the first carrier. The goods are insured during transport, which is handled by an agent selected by Modino, up until unloading at the delivery address. Shipping fees are added and are paid per delivery, depending on the selected shipping method. Shipping fees are also added for the delivery of backordered products. Co-packing is done for orders and back orders with the same delivery address, unless otherwise agreed.

TERMS OF PAYMENT 
Invoices are sent out with the terms of payment applied by Modino following the usual credit assessment. Any invoice discrepancies must be reported within 7 days of receipt. Penalty interest is charged at 8+2% per month. In the case of delayed payment, Modino reserves the right to immediately suspend further deliveries until the delay in payment has ceased. Modino also reserves the right, in the case of delayed payments, to run a new credit assessment. Modino further reserves the right to make a re-credit assessment at any time.&nbsp;

GUARANTEES 
Modino provides guarantees equivalent to the terms and conditions of the relevant manufacturer. The DOA and guarantee service are handled by service partners appointed by the manufacturer. Retailer is responsible for shipping and return costs, unless otherwise specified by the manufacturer.&nbsp;

TRANSPORT 
Distribution is handled by carriers selected by Modino. In determining the scope and any visible damage, it is incumbent upon Retailer/end user to carefully check the products received immediately following delivery. If the delivered goods are damaged, or if the number of packages delivered conflicts with the delivery note or bill of lading, this must be unconditionally acknowledged on the carrier&rsquo;s bill of lading upon receipt. Moreover, Retailer must immediately report the defects or damages in question to Modino. If Retailer fails to meet its obligations in accordance with what has just been stated, it will not be entitled to a rebate or any compensation. A credit for a claim made at the correct time is paid once a claim is settled by the carrier and Modino.

DELAYS 
Modino is not liable for any delays caused by the carrier, manufacturer, or other parties.

CLAIMS 
It is incumbent upon Retailer/end user to check the goods immediately upon receipt. Claims involving shortages, defects or wrong deliveries must be made in writing no later than 7 working days after the receipt of the goods. In other cases, Retailer/end user will have lost their entitlement to rebates or other compensation. If the delivery does not arrive, a claim must be made within a reasonable time, within three months from the date of order. Visible damage to the consignment must be claimed on the same day to the carrier.

RETURNS 
Returns are only accepted for wrong delivery. Retailer shall contact Modino customer service before returning goods. Retailer will receive a return note which accompanies the goods. Returns without a returns note will not be accepted. These returns will be sent back instead and return shipping costs will be charged. Goods returned to Modino must be unused, be in their original packaging and undamaged. All accessories must be included. The returns note is only valid for seven days. The right to return then ceases. Crediting from Modino takes place once the product has been inspected and meets the conditions stated above.

DIRECT DELIVERIES 
If requested, Modino can deliver goods direct to end user with an additional handling and shipping fee. Modino grants the Retailer and end user 14 days right of return. Modino has the right to charge the Retailer shipping fees, handling fee and additional fee if the condition of the goods is not considered in new condition when returned to Modino.&nbsp;

LIMITATION OF LIABILITY 
Modino is not liable under any circumstances for indirect damages such as loss of profits, benefit or other business losses Retailer might be considered to suffer, nor any other damages that are not reasonably foreseeable by Modino. This includes events beyond Modino control, war, warlike events, civil war, revolution, uprising or pandemic or due to government action, strike, lockout, blockade or similar event.

WEBSHOP MAINTINENCE 
Modino reserves the right to regularly perform maintenance of its internet service whereby the ability to access Modino webshop may be temporarily restricted. Modino is not responsible for any damages or inconvenience arising from Modino Online not being accessible or being in a down state. Retailer accepts that any information obtained from Modino webshop or Modino employees is confidential and remains the property of Modino.

MANAGEMENT OF LOGIN DETAILS 
Only an authorized signatory for Retailer or an authorized signatory of a contact person designated by Retailer may obtain login details to Modino webshop. Retailer is responsible for entering and continuously updating registered users by customer number and deactivating users who no longer have access to the web shop. The customer numbers and login details that are recorded for the use of Modino webshop are the responsibility of Retailer to protect. Retailer is responsible for all information submitted to Modino AS and all orders placed by order number in Modino webshop.

HANDLING OF PERSONAL DETAILS 
By signing the order or completing the retailer application, Retailer approves that Modino stores personal data relating to the client or contact person through data processing.

DUTY OF DISCLOSURE&nbsp; 
Retailer shall immediately notify Modino of any changes to circumstances at Retailer that are important for Modino credit assessment of Retailer as a customer. A change of this type means a change of name, board, company, address and/or owner.

BREACH OF CONTRACT AND INSOLVENCY 
if Retailer fails to follow-up its obligations stipulated in these general Terms and conditions or changes its corporate name, goes into liquidation, initiates proceedings for corporate restructuring or other similar event occurs, Modino is entitled to cancel existing orders and additionally require immediate payment relating to outstanding claims.

DISCHARGE FROM LIABILITY 
Modino is not liable for any financial loss suffered by Retailer, nor for any consequential losses at Retailer or damages to third parties.

DISPUTES 
Disputes regarding the interpretation and application of these general Terms and conditions shall be resolved primarily through negotiation and agreement. if the parties cannot agree, the dispute shall be examined in accordance with applicable Norwegian law in a Norwegian court.

APPLICABILITY 
it is Retailer&rsquo;s responsibility to keep updated when it comes to the current price list and general Terms and conditions. The current version of Modino price lists and the general Terms and conditions are available from Modino webshop or can be ordered by phone.

OTHER 
Modino reserves the right to change all information, including but not limited to, prices, technical specifications and product offers without notice. Information and prices are provided subject to printing and typographical errors, inaccuracies in specified technical specifications, suppliers&#39;, brand price increases and for final sales. Retailer is not entitled to transfer the contract or rights and obligations relating to the contract without Modino written consent. Goods and services provided by Modino is intended for the Retailer and shall not be resold. repacked or rebranded without the written consent from Modino.

 
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Service&nbsp; 
All warranty and service claims are handled by appointed service partner or directly to the respective brands.

Apple 
Audio Pro <a href="https://www.audiopro.com/en/service-and-support/" target="_blank">(Contact)</a> 
Cat <a href="https://repair.care1.se/b2c/newcase" target="_blank">(Sweden only)</a> 
Copter <a href="https://copter.com/sv/reklamation/" target="_blank">(Contact)</a> 
Lola 
Defunc <a href="https://defunc.com/support/" target="_blank">(Contact)</a> 
MyKi&nbsp; 
Nocs <a href="https://nocsdesign.com/pages/customer-service-warranty" target="_blank">(Contact)</a> 
Nudient <a href="https://nudient.zendesk.com/hc/en-us/requests/new" target="_blank">(Contact)</a> 
Key 
Speck

Warranty 
Modino does not provide any warranty or&nbsp;guarantees towards the retailer. All claims are according to the terms and conditions of the relevant manufacturer.